INFINITI Dealer Serving Cockeysville - J.B.A. INFINITI of Ellicott City

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Reviews

from our CUSTOMERS near Cockeysville!

Always have a good experience here! The service center is amazing, Ken and JR are the best! My lease was almost up I went in to get an oil change and came out with my new QX55!! To James, the GM on his day off at the office making sure to take care of his clients, Ray, my salesman for the third time and Milson, For letting me test drive and asking you a million questions, thank you!!
I am always appreciative of the attention and personal care that the staff provides us as customers. Byron has been our service rep a number of times and he always gives such hands-on service. I am so glad that this location is our service provider.
Bought the car from them on line, out of state. They were professionally and efficiently responsive and answered my questions and addressed my concerns. They negotiated a great price. I flew out to test drive the car. They met me at the airport, and had the car ready for review and the drive.
Excellent service. Always up front about the price. Would definitely recommend.
Excellent service! “JR” in services is so kind and professional. All of the team members I interacted with were very nice. Would highly recommend this particular dealership.
There was an issue with my tires after 5,000 miles of owning the vehicle. After speaking with the GM he was more than accommodating. I greatly appreciate everything he did to help rectify the issue. That is my biggest concern with dealerships and i was very pleased with the customer service i received.
Service department is great! JR is very helpful and professional! Definitely will continue to get my car serviced there.
I was very please with my first service, my service writer JR and Ken the service manager gave excellent customer service they were very professional answered all my questions and addressed my concerns. They kept me updated on my service I would definitely recommend J.B.A. Infiniti Ellicott City
J.B.A. is a great wonderful place to purchase a vehicle, the atmosphere and vibe was wonderful. Every one was so pleasant that plays a great big part of doing business. Linda Watson great 👍🏽 sales person a Big Blessing to do business with you. Thank you 🙏🏽
I received exceptional service from JR in the service department and my car is working as good as new. The owner of the Infiniti at Ellicott City was kind and I am very pleased with the all round great experience I have.
We’ve bought and serviced our 3 Infiniti’s with JBA for almost 20 years. The Service Dpt staff is amazing, and always takes very good care of us. Highly Recommended!
Bought the car from them on line, out of state. They were professionally and efficiently responsive and answered my questions and addressed my concerns. They negotiated a great price.
Jr is the absolute best! He is very understanding and helpful when I come to Jba. He is quick and thorough .
JR was a true professional, very courteous and friendly. JR scheduled me right away and got me in, both myself and my car were treated great! This is my 3rd Infiniti vehicle from the Ellicott City dealership and I plan to continue to do business with them for a long time!
Best car dealership in Maryland. Lonnie always make sure my service experience is excellent!
Lonnie has excellent customer service. He kept me updating even looked into the request I have made. He gave a thorough report once my cat was completed. I’d come back again. 🙂
The hospitality here in the Service Department is phenomenal!!! I was elated to still see the same smiling faces after years of not having an Infiniti. They must treat their people right too and that's always a plus!
Service department is great! JR is very helpful and professional! Definitely will continue to get my car serviced there.
Everyone was great! They worked to get me in and and out with my new vehicle fast. The follow up is a plus. Completely satisfied.
Byron Smith Jr was great to work with. He was customer oriented and most of all experienced. These are two attributes that I look for first before doing business.
I want to start off by saying I didn’t get my car from this dealership. I got it from Bethesda Jim Coleman. So I have been going there for services very up until yesterday. Jba Infiniti is a lot closer to my home. I wish I would have came here from the beginning. I’m blown away by the customer service from these guys!
It was a really pleasant experience dealing with all the sales staff. They were reasonable, responsive and I left feeling like it was a good deal for all involved. Highly recommend.
Fast efficient and friendly vehicle repairs taking care of with no delay very happy with service and my service advisor J.R.
From start to finish this was the best car buying process that I have ever experienced and I have purchased 6 vehicles before. I was pleasantly greeted while looking on the lot by Mr. Turner(sales professional). He was very knowledgeable and didn’t haggle me which I appreciated.
JR is the best. He has a hospitality unlike no other. I love the attention to detail and the excellent service they give me. I think I am an Infiniti customer for life all because of their service to the customer.
Everyone was great! They worked to get me in and and out with my new vehicle fast. The follow up is a plus. Completely satisfied.
Byron Smith Jr was great to work with. He was customer oriented and most of all experienced. These are two attributes that I look for first before doing business.
I want to start off by saying I didn’t get my car from this dealership. I got it from Bethesda Jim Coleman. So I have been going there for services very up until yesterday. Jba Infiniti is a lot closer to my home. I wish I would have came here from the beginning.
I've been a JBA INIFINITI customer for 7 years. Out of the many car dealers I've encountered, JR & team provide the Best Customer Service EVER!! They treat MUSCLE (my car) as if she is their own, providing quality customer service with a complimentary car wash each time. My car looks brand new after each visit, with no smears.
Went there on a Wednesday and Mr. Turner was very helpful. Gave and guidance like he was my father, very pleasant. Unfortunately that day I didn’t get a car I had wanted, but very thankful that Mr. Turner gave me all the info needed without the need to run a credit check and do an application.
JR is a blessing! He was wonderful from start to finish. I had my car towed in late Wednesday evening before Thanksgiving and on Friday afternoon he was calling to say my car was ready at no charge because of my extended warranty which at a previous dealership covered nothing.
JR is great! Great customer service. Vehicle in perfect condition after service. Thanks JBA!
Your welcome. My service has been stellar and accommodating. My service rep keeps me on points and is accessible. Lastly quality work which means the most.
JR is the best. He has a hospitality unlike no other. I love the attention to detail and the excellent service they give me. I think I am an Infiniti customer for life all because of their service to the customer.
Went there on a Wednesday and Mr. Turner was very helpful. Gave and guidance like he was my father, very pleasant.
It was a really pleasant experience dealing with all the sales staff. They were reasonable, responsive and I left feeling like it was a good deal for all involved. Highly recommend.
Easily the best car buying experience I’ve ever had. The staff was friendly and welcoming while maintaining social distancing as much as possible (pandemic lifestyle). They were eager to help and that’s always appreciated. Ten out of ten would recommend.
I've been a JBA INIFINITI customer for 7 years. Out of the many car dealers I've encountered, JR & team provide the Best Customer Service EVER!! They treat MUSCLE (my car) as if she is their own, providing quality customer service with a complimentary car wash each time. My car looks brand new after each visit, with no smears.
JBA service is always great. JR takes great care of customers, and always is considerate of your schedule, the efficiency of the service, and makes sure you understand and agree w/ the cost. Definitely the best service for my car of the various cars I have owned in the past.
Excellent customer service from Jordan Lee he quickly returned my call and was able to get me in the next morning for an oil change...thanks so much JBA for your continued exceptional service and support.
I'm writing that review half a year after my purchase. Simply because I feel that I owe it to the dealership. It was my best experience of buying used vehicle.
Went there on a Wednesday and Mr. Turner was very helpful. Gave and guidance like he was my father, very pleasant.
As always .. JB Infiniti delivers Awesome customer service by meeting the needs of my vehicle and getting me in and out! Special shout out to my Service advisor Jordan! Thank you.
Probably the best car buying experience I have ever had. When I first walked in I was greeted with a hello from the front desk. Derrick Noranho was very nice and answered all of my questions. He was helpful and accommodating. Then there was Jason Richardson who walked me through all the paperwork and financing. What a refreshing change from the pushy salesman I have experienced in the past. Thank you!
JR is a blessing! He was wonderful from start to finish. I had my car towed in late Wednesday evening before Thanksgiving and on Friday afternoon he was calling to say my car was ready at no charge because of my extended warranty which at a previous dealership covered nothing. He then told me the recommendations needed and was not trying to break me financially.
Easily the best car buying experience I’ve ever had. The staff was friendly and welcoming while maintaining social distancing as much as possible (pandemic lifestyle). They were eager to help and that’s always appreciated. Ten out of ten would recommend.
I've been a JBA INIFINITI customer for 7 years. Out of the many car dealers I've encountered, JR & team provide the Best Customer Service EVER!! They treat MUSCLE (my car) as if she is their own, providing quality customer service with a complimentary car wash each time.
Thanks guys awesome job and a special thanks to Mr.Byron Smith jr. you really helped me out thanks again.
Easy Peasy. Straight shooter. Friendly. No recon fees. I had a good deal on a used car. Fair negotiation. I would absolutely purchase another car from them.
The best customer service. I’m new to the Infiniti family so they were very informative and helpful with all of my many questions. I would highly recommend this location.
Easily the best car buying experience I’ve ever had. The staff was friendly and welcoming while maintaining social distancing as much as possible (pandemic lifestyle). They were eager to help and that’s always appreciated. Ten out of ten would recommend.
I had a wonderful experience from JBA Infinity. From the moment we spoke to the manager to the moment I was handed the keys to my new (used) truck I could not have been more pleased. I was treated with the best hospitality from the manager and the sales associate Ray Moore. I highly recommend working with Ray Moore and would happily drive the distance I drove again to purchase a car from JBA again.
It was a great experience. I went in for a routine oil change and Byron was able to also have my seat warmer button fixed which was still under warranty. All the work was done same day and with less time then originally thought! I was able to get a loner car which was so convenient. Byron was great and explained everything thoroughly. He was friendly and provided great customer service.
I've been a JBA INIFINITI customer for 7 years. Out of the many car dealers I've encountered, JR & team provide the Best Customer Service EVER!! They treat MUSCLE (my car) as if she is their own, providing quality customer service with a complimentary car wash each time. My car looks brand new after each visit, with no smears.
My repairs were completed in a timely fashion. The service advisor was professional, pleasant and helpful. I wouldn’t take my vehicle anyplace else.
Had a great experience with Ray and Mr. Williams. Will definitely come back for future purchases. They made it easy and stress free.
The team at JBA Infiniti made the car leasing process easy. Our salesperson Ray was very knowledgeable with the car features and different options which helped us pick the right car! The finance department was very efficient, thorough and concise, enabling a very fast process. Our first time dealing with JBA, and we were very impressed!
Jr. is professional, thorough, and goes over everything in detail with you related to your vehicle repairs. Well mannered and personable, top notch service guy.
Jr. is professional, thorough, and goes over everything in detail with you related to your vehicle repairs. Well mannered and personable, top notch service guy.
JR is a blessing! He was wonderful from start to finish. I had my car towed in late Wednesday evening before Thanksgiving and on Friday afternoon he was calling to say my car was ready at no charge because of my extended warranty which at a previous dealership covered nothing. He then told me the recommendations needed and was not trying to break me financially. He even suggested we do half now the more important items and the other later. And b4 my car was ready I called with a last minute request and he jumped right on it. He was just an absolute pleasure and my car rides better than when I first got it. I’ve been telling everyone about the awesome service I received from JBA
I've been a JBA INIFINITI customer for 7 years. Out of the many car dealers I've encountered, JR & team provide the Best Customer Service EVER!! They treat MUSCLE (my car) as if she is their own, providing quality customer service with a complimentary car wash each time.
Professional staff in every department! Ray, Lonnie and JR are Great to work with!
Had a great experience with Ray and Mr. Williams. Will definitely come back for future purchases. They made it easy and stress free.
JR is excellent and the entire service team is a joy to work with.
The service provided at JBA Infiniti is stellar. Everyone is friendly, kind, and professional. JR went out of his way to ensure that my vehicle was serviced in a timely manner. I appreciate the personalized attention that I receive with each visit. Thank you for all that you do!!
JBA Infiniti Service Team was courteous, friendly, professional, phenomenal and outstanding.
Great team of people that took care of my vehicle
I used to go to another Infiniti dealership for my required maintenance but I found out that JBA Infiniti charges almost 50% cheaper than other dealership for the same work. JR took good care of me. I'm very pleased with the service and will start bringing my SUV at JBA on my next and future service maintenance.
My salesman Charles was awesome!! He listened to what I wanted and didn't try to sell me something that I didn't need or want. He was patient and very informative. I will definitely return to this location if or better yet, when I decide to purchase another vehicle.
Her goal was to keep the process moving so that we wouldn't be there all day. She is a great team player and I appreciate that!! Good customer service these days seems to be a thing of the past, but not at JBA Infiniti of Ellicott City. As a matter of fact, my boyfriend was with me and he buys cars at haggle dealerships all the time. He gives JBA an A+. The customer service, education, time, price, and putting up with me put them at the top of his list for the best overall experiences.They have a consumer for life in me!
I bought a car from JBA in December of 2019, and I worked with Ray Moore. I thought he was amazing! He was very patient, knowledgeable, personable, and made sure I was comfortable with the car prior to making my decision. I am always weary of salesmen, but he wasn't pushy AT ALL, which is what I really appreciated. If anyone is looking to purchase an Infiniti, I would definitely recommend Ray.
Great service. Loaner cars always provided. JR in the service department is exceptional at customer service. Everyone is friendly, helpful and professional.
We have been customers of EC Infiniti since 2002, when we bought our first G20! Whenever we are ready for a new ride or a repair we go directly to JBA Infiniti.Last Friday I called JBA and Ray Moore answered the sales line, 20 mins later we were on a test drive in a gorgeous QX80. Ray told me all about the previous service records, upgrades, and made sure to tell me about all the updates made by JBA when the car came in.This is QX80 fits our fam of 6 (counting 2 labradoodles!) and all of our beach gear.Thank you Ray & JBA for getting us in our new ride!
My salesman Charles was awesome!! He listened to what I wanted and didn't try to sell me something that I didn't need or want. He was patient and very informative. I will definitely return to this location if or better yet, when I decide to purchase another vehicle.
Good customer service these days seems to be a thing of the past, but not at JBA Infiniti of Ellicott City. As a matter of fact, my boyfriend was with me and he buys cars at haggle dealerships all the time. He gives JBA an A+. The customer service, education, time, price, and putting up with me put them at the top of his list for the best overall experiences.They have a consumer for life in me!
I bought a car from JBA in December of 2019, and I worked with Ray Moore. I thought he was amazing! He was very patient, knowledgeable, personable, and made sure I was comfortable with the car prior to making my decision. I am always weary of salesmen, but he wasn't pushy AT ALL, which is what I really appreciated. If anyone is looking to purchase an Infiniti, I would definitely recommend Ray.
Great service. Loaner cars always provided. JR in the service department is exceptional at customer service. Everyone is friendly, helpful and professional.
I've purchased over 5 cars from this location. JR and the service department is the best. They sell all brands, luxury and non luxury, there. Need a part, ask for Eddie. I also love that they do free car washes as well.
Last Friday I called JBA and Ray Moore answered the sales line, 20 mins later we were on a test drive in a gorgeous QX80. Ray told me all about the previous service records, upgrades, and made sure to tell me about all the updates made by JBA when the car came in.This is QX80 fits our fam of 6 (counting 2 labradoodles!) and all of our beach gear.Thank you Ray & JBA for getting us in our new ride!
My salesman Charles was awesome!! He listened to what I wanted and didn't try to sell me something that I didn't need or want. He was patient and very informative. I will definitely return to this location if or better yet, when I decide to purchase another vehicle.
As a matter of fact, my boyfriend was with me and he buys cars at haggle dealerships all the time. He gives JBA an A+. The customer service, education, time, price, and putting up with me put them at the top of his list for the best overall experiences.
I bought a car from JBA in December of 2019, and I worked with Ray Moore. I thought he was amazing! He was very patient, knowledgeable, personable, and made sure I was comfortable with the car prior to making my decision. I am always weary of salesmen, but he wasn't pushy AT ALL, which is what I really appreciated. If anyone is looking to purchase an Infiniti, I would definitely recommend Ray.
Great service. Loaner cars always provided. JR in the service department is exceptional at customer service. Everyone is friendly, helpful and professional.
I've purchased over 5 cars from this location. JR and the service department is the best. They sell all brands, luxury and non luxury, there. Need a part, ask for Eddie. I also love that they do free car washes as well.
We have been customers of EC Infiniti since 2002, when we bought our first G20! Whenever we are ready for a new ride or a repair we go directly to JBA Infiniti.Last Friday I called JBA and Ray Moore answered the sales line, 20 mins later we were on a test drive in a gorgeous QX80. Ray told me all about the previous service records, upgrades, and made sure to tell me about all the updates made by JBA when the car came in.This is QX80 fits our fam of 6 (counting 2 labradoodles!) and all of our beach gear.Thank you Ray & JBA for getting us in our new ride!
I purchased my second Infiniti there and and can say I was pretty upset at first with the sales manager Jason because he would rather lose a sale than to take $200 off the price. Even at the end of the month!! Smh but thankfully we made a deal and I absolutely love the car. Ask for Brandon if you're in the market for a car. He's a great salesman and very personable. I recommend this dealership if you want an Infiniti !!! 100%
They even brought me out to the service floor to take a look at the car and see how there was no leak where the outside mechanic elsewhere had reported one! I appreciated getting to see visual evidence of the car's functionality and now I honesty feel more comfortable about it. This extra information was really helpful. My car was washed and I think vacuumed, and I was on my way! I'm glad that I still have warranty coverage on this car, but even if I didn't I'd be taking it here for any needed service. A great experience all around!
Service is stellar. From the valet to the service specialist and cashier, this team understands quality customer service.
Did not end up buying a car here but wanted to comment on the excellent service I received from Jay Harley! Came in and he went over everything they had on the lot in my price range. I test drove two cars and Mr. Harley knows how to keep the conversation going (cracking a joke or two) all while answering any questions about the vehicle. He followed up the next day even though by that time I had already found the car of my dreams. If you stop by JBA Infiniti ask for Jay! He is very knowledgeable about cars and will work with your budget.
My hubby and I have been coming here for a while now to get my car serviced. I love their service here. Not only is the waiting room super clean and modern but everything you need is accessible. Coffee, water, juice, Internet, and even an office section so you can get work done while waiting. Staff is always super friendly. We always get assistance from JR. He always know us by name and always greats us with a smile. He is always willing to help and goes out of his way to satisfy his customers. He is one of the main reasons why we come all the way from silver spring to Ellicott city to get our car serviced.
Working with the salesman, finance and other staff was a pleasant experience. Our sales guy, Anthony Crawford was very personable, honest and a joy to work with. This is our second Infiniti and we've been pleased with the level of service.
I did not have the pleasure of purchasing my G37s coupe from this dealership, but I have received the best care in the services department with J.R. He is fantastic and is able to work with me as I am still a student! Thanks again JR!
Even at the end of the month!! Smh but thankfully we made a deal and I absolutely love the car. Ask for Brandon if you're in the market for a car. He's a great salesman and very personable. I recommend this dealership if you want an Infiniti !!! 100%
My car was washed and I think vacuumed, and I was on my way! I'm glad that I still have warranty coverage on this car, but even if I didn't I'd be taking it here for any needed service. A great experience all around!
Did not end up buying a car here but wanted to comment on the excellent service I received from Jay Harley! Came in and he went over everything they had on the lot in my price range. I test drove two cars and Mr. Harley knows how to keep the conversation going (cracking a joke or two) all while answering any questions about the vehicle. He followed up the next day even though by that time I had already found the car of my dreams. If you stop by JBA Infiniti ask for Jay! He is very knowledgeable about cars and will work with your budget.
We always get assistance from JR. He always know us by name and always greats us with a smile. He is always willing to help and goes out of his way to satisfy his customers. He is one of the main reasons why we come all the way from silver spring to Ellicott city to get our car serviced.
Working with the salesman, finance and other staff was a pleasant experience. Our sales guy, Anthony Crawford was very personable, honest and a joy to work with. This is our second Infiniti and we've been pleased with the level of service.
I did not have the pleasure of purchasing my G37s coupe from this dealership, but I have received the best care in the services department with J.R. He is fantastic and is able to work with me as I am still a student! Thanks again JR!
I purchased my second Infiniti there and and can say I was pretty upset at first with the sales manager Jason because he would rather lose a sale than to take $200 off the price. Even at the end of the month!! Smh but thankfully we made a deal and I absolutely love the car. Ask for Brandon if you're in the market for a car. He's a great salesman and very personable.
My car was washed and I think vacuumed, and I was on my way! I'm glad that I still have warranty coverage on this car, but even if I didn't I'd be taking it here for any needed service. A great experience all around!
Did not end up buying a car here but wanted to comment on the excellent service I received from Jay Harley! Came in and he went over everything they had on the lot in my price range. I test drove two cars and Mr. Harley knows how to keep the conversation going (cracking a joke or two) all while answering any questions about the vehicle. He followed up the next day even though by that time I had already found the car of my dreams. If you stop by JBA Infiniti ask for Jay! He is very knowledgeable about cars and will work with your budget.
We always get assistance from JR. He always know us by name and always greats us with a smile. He is always willing to help and goes out of his way to satisfy his customers. He is one of the main reasons why we come all the way from silver spring to Ellicott city to get our car serviced.
Working with the salesman, finance and other staff was a pleasant experience. Our sales guy, Anthony Crawford was very personable, honest and a joy to work with. This is our second Infiniti and we've been pleased with the level of service.
I did not have the pleasure of purchasing my G37s coupe from this dealership, but I have received the best care in the services department with J.R. He is fantastic and is able to work with me as I am still a student! Thanks again JR!
I purchased my second Infiniti there and and can say I was pretty upset at first with the sales manager Jason because he would rather lose a sale than to take $200 off the price. Even at the end of the month!! Smh but thankfully we made a deal and I absolutely love the car. Ask for Brandon if you're in the market for a car. He's a great salesman and very personable. I recommend this dealership if you want an Infiniti !!! 100%
My car was washed and I think vacuumed, and I was on my way! I'm glad that I still have warranty coverage on this car, but even if I didn't I'd be taking it here for any needed service. A great experience all around!
I test drove two cars and Mr. Harley knows how to keep the conversation going (cracking a joke or two) all while answering any questions about the vehicle. He followed up the next day even though by that time I had already found the car of my dreams. If you stop by JBA Infiniti ask for Jay! He is very knowledgeable about cars and will work with your budget.
We always get assistance from JR. He always know us by name and always greats us with a smile. He is always willing to help and goes out of his way to satisfy his customers. He is one of the main reasons why we come all the way from silver spring to Ellicott city to get our car serviced.
Working with the salesman, finance and other staff was a pleasant experience. Our sales guy, Anthony Crawford was very personable, honest and a joy to work with. This is our second Infiniti and we've been pleased with the level of service.
I did not have the pleasure of purchasing my G37s coupe from this dealership, but I have received the best care in the services department with J.R. He is fantastic and is able to work with me as I am still a student! Thanks again JR!
I purchased my second Infiniti there and and can say I was pretty upset at first with the sales manager Jason because he would rather lose a sale than to take $200 off the price. Even at the end of the month!! Smh but thankfully we made a deal and I absolutely love the car. Ask for Brandon if you're in the market for a car. He's a great salesman and very personable. I recommend this dealership if you want an Infiniti !!! 100%
After a negative experience elsewhere, I turned to JBA to get warranty service on my (new to me) used G37. Making an appointment was so simple, the online system made it quick and easy to pick a time whenever and specify what I needed done. Bringing the car in was simple, with a clearly marked service lane (sounds trivial but holy cow sometimes these are hidden) and immediately attentive service assistant.
Did not end up buying a car here but wanted to comment on the excellent service I received from Jay Harley! Came in and he went over everything they had on the lot in my price range. I test drove two cars and Mr. Harley knows how to keep the conversation going (cracking a joke or two) all while answering any questions about the vehicle. He followed up the next day even though by that time I had already found the car of my dreams. If you stop by JBA Infiniti ask for Jay! He is very knowledgeable about cars and will work with your budget.
We always get assistance from JR. He always know us by name and always greats us with a smile. He is always willing to help and goes out of his way to satisfy his customers. He is one of the main reasons why we come all the way from silver spring to Ellicott city to get our car serviced.
Working with the salesman, finance and other staff was a pleasant experience. Our sales guy, Anthony Crawford was very personable, honest and a joy to work with. This is our second Infiniti and we've been pleased with the level of service.
I did not have the pleasure of purchasing my G37s coupe from this dealership, but I have received the best care in the services department with J.R. He is fantastic and is able to work with me as I am still a student! Thanks again JR!
I purchased my second Infiniti there and and can say I was pretty upset at first with the sales manager Jason because he would rather lose a sale than to take $200 off the price. Even at the end of the month!! Smh but thankfully we made a deal and I absolutely love the car. Ask for Brandon if you're in the market for a car. He's a great salesman and very personable. I recommend this dealership if you want an Infiniti !!! 100%
This extra information was really helpful. My car was washed and I think vacuumed, and I was on my way! I'm glad that I still have warranty coverage on this car, but even if I didn't I'd be taking it here for any needed service. A great experience all around!
My hubby and I have been coming here for a while now to get my car serviced. I love their service here. Not only is the waiting room super clean and modern but everything you need is accessible. Coffee, water, juice, Internet, and even an office section so you can get work done while waiting. Staff is always super friendly. We always get assistance from JR. He always know us by name and always greats us with a smile. He is always willing to help and goes out of his way to satisfy his customers. He is one of the main reasons why we come all the way from silver spring to Ellicott city to get our car serviced.
Did not end up buying a car here but wanted to comment on the excellent service I received from Jay Harley! Came in and he went over everything they had on the lot in my price range. I test drove two cars and Mr. Harley knows how to keep the conversation going (cracking a joke or two) all while answering any questions about the vehicle. He followed up the next day even though by that time I had already found the car of my dreams. If you stop by JBA Infiniti ask for Jay! He is very knowledgeable about cars and will work with your budget.
Working with the salesman, finance and other staff was a pleasant experience. Our sales guy, Anthony Crawford was very personable, honest and a joy to work with. This is our second Infiniti and we've been pleased with the level of service.
I thought the GM could have budged a bit more on the prices since we were considering purchasing 2 cars, but he didn't so we left with one. Either way, I love my new car and my husband and I didn't leave with that feeling of regret like we were forced into something we were unsure of, like many of our past car buying experiences.
I did not have the pleasure of purchasing my G37s coupe from this dealership, but I have received the best care in the services department with J.R. He is fantastic and is able to work with me as I am still a student! Thanks again JR!
This extra information was really helpful. My car was washed and I think vacuumed, and I was on my way! I'm glad that I still have warranty coverage on this car, but even if I didn't I'd be taking it here for any needed service. A great experience all around!
I purchased my second Infiniti there and and can say I was pretty upset at first with the sales manager Jason because he would rather lose a sale than to take $200 off the price. Even at the end of the month!! Smh but thankfully we made a deal and I absolutely love the car. Ask for Brandon if you're in the market for a car. He's a great salesman and very personable. I recommend this dealership if you want an Infiniti !!! 100%
We always get assistance from JR. He always know us by name and always greats us with a smile. He is always willing to help and goes out of his way to satisfy his customers. He is one of the main reasons why we come all the way from silver spring to Ellicott city to get our car serviced.
Did not end up buying a car here but wanted to comment on the excellent service I received from Jay Harley! Came in and he went over everything they had on the lot in my price range. I test drove two cars and Mr. Harley knows how to keep the conversation going (cracking a joke or two) all while answering any questions about the vehicle. He followed up the next day even though by that time I had already found the car of my dreams. If you stop by JBA Infiniti ask for Jay! He is very knowledgeable about cars and will work with your budget.
This extra information was really helpful. My car was washed and I think vacuumed, and I was on my way! I'm glad that I still have warranty coverage on this car, but even if I didn't I'd be taking it here for any needed service. A great experience all around!
Ask for Brandon if you're in the market for a car. He's a great salesman and very personable. I recommend this dealership if you want an Infiniti !!! 100%
I really enjoyed working with Ray Moore from JBA Infiniti. He was very kind, patient and knowledgeable. The whole car buying experience was enjoyable from start to finish. If you're looking to buy an Infiniti, I recommend you speak to Ray.
We always get assistance from JR. He always know us by name and always greats us with a smile. He is always willing to help and goes out of his way to satisfy his customers. He is one of the main reasons why we come all the way from silver spring to Ellicott city to get our car serviced.
Did not end up buying a car here but wanted to comment on the excellent service I received from Jay Harley! Came in and he went over everything they had on the lot in my price range. I test drove two cars and Mr. Harley knows how to keep the conversation going (cracking a joke or two) all while answering any questions about the vehicle. He followed up the next day even though by that time I had already found the car of my dreams. If you stop by JBA Infiniti ask for Jay! He is very knowledgeable about cars and will work with your budget.
Working with the salesman, finance and other staff was a pleasant experience. Our sales guy, Anthony Crawford was very personable, honest and a joy to work with. This is our second Infiniti and we've been pleased with the level of service.
I did not have the pleasure of purchasing my G37s coupe from this dealership, but I have received the best care in the services department with J.R. He is fantastic and is able to work with me as I am still a student! Thanks again JR!
Share reviewEmbed review3/16/2016 After a negative experience elsewhere, I turned to JBA to get warranty service on my (new to me) used G37. Making an appointment was so simple, the online system made it quick and easy to pick a time whenever and specify what I needed done.
I purchased my second Infiniti there and and can say I was pretty upset at first with the sales manager Jason because he would rather lose a sale than to take $200 off the price. Even at the end of the month!! Smh but thankfully we made a deal and I absolutely love the car. Ask for Brandon if you're in the market for a car. He's a great salesman and very personable. I recommend this dealership if you want an Infiniti !!! 100%
We always get assistance from JR. He always know us by name and always greats us with a smile. He is always willing to help and goes out of his way to satisfy his customers. He is one of the main reasons why we come all the way from silver spring to Ellicott city to get our car serviced.
I test drove two cars and Mr. Harley knows how to keep the conversation going (cracking a joke or two) all while answering any questions about the vehicle. He followed up the next day even though by that time I had already found the car of my dreams. If you stop by JBA Infiniti ask for Jay! He is very knowledgeable about cars and will work with your budget.
Working with the salesman, finance and other staff was a pleasant experience. Our sales guy, Anthony Crawford was very personable, honest and a joy to work with. This is our second Infiniti and we've been pleased with the level of service.
I test drove two cars and Mr. Harley knows how to keep the conversation going (cracking a joke or two) all while answering any questions about the vehicle. He followed up the next day even though by that time I had already found the car of my dreams. If you stop by JBA Infiniti ask for Jay! He is very knowledgeable about cars and will work with your budget.
We always get assistance from JR. He always know us by name and always greats us with a smile. He is always willing to help and goes out of his way to satisfy his customers. He is one of the main reasons why we come all the way from silver spring to Ellicott city to get our car serviced.
Ask for Brandon if you're in the market for a car. He's a great salesman and very personable. I recommend this dealership if you want an Infiniti !!! 100%
This extra information was really helpful. My car was washed and I think vacuumed, and I was on my way! I'm glad that I still have warranty coverage on this car, but even if I didn't I'd be taking it here for any needed service. A great experience all around!
Either way, I love my new car and my husband and I didn't leave with that feeling of regret like we were forced into something we were unsure of, like many of our past car buying experiences.
I did not have the pleasure of purchasing my G37s coupe from this dealership, but I have received the best care in the services department with J.R. He is fantastic and is able to work with me as I am still a student! Thanks again JR!
This extra information was really helpful. My car was washed and I think vacuumed, and I was on my way! I'm glad that I still have warranty coverage on this car, but even if I didn't I'd be taking it here for any needed service. A great experience all around!
Either way, I love my new car and my husband and I didn't leave with that feeling of regret like we were forced into something we were unsure of, like many of our past car buying experiences.
I did not have the pleasure of purchasing my G37s coupe from this dealership, but I have received the best care in the services department with J.R. He is fantastic and is able to work with me as I am still a student! Thanks again JR!
After a negative experience elsewhere, I turned to JBA to get warranty service on my (new to me) used G37. Making an appointment was so simple, the online system made it quick and easy to pick a time whenever and specify what I needed done.
Even at the end of the month!! Smh but thankfully we made a deal and I absolutely love the car. Ask for Brandon if you're in the market for a car. He's a great salesman and very personable. I recommend this dealership if you want an Infiniti !!! 100%
I really enjoyed working with Ray Moore from JBA Infiniti. He was very kind, patient and knowledgeable. The whole car buying experience was enjoyable from start to finish. If you're looking to buy an Infiniti, I recommend you speak to Ray.
Did not end up buying a car here but wanted to comment on the excellent service I received from Jay Harley! Came in and he went over everything they had on the lot in my price range. I test drove two cars and Mr. Harley knows how to keep the conversation going (cracking a joke or two) all while answering any questions about the vehicle. He followed up the next day even though by that time I had already found the car of my dreams. If you stop by JBA Infiniti ask for Jay! He is very knowledgeable about cars and will work with your budget.
I test drove two cars and Mr. Harley knows how to keep the conversation going (cracking a joke or two) all while answering any questions about the vehicle. He followed up the next day even though by that time I had already found the car of my dreams. If you stop by JBA Infiniti ask for Jay! He is very knowledgeable about cars and will work with your budget.
We always get assistance from JR. He always know us by name and always greats us with a smile. He is always willing to help and goes out of his way to satisfy his customers. He is one of the main reasons why we come all the way from silver spring to Ellicott city to get our car serviced.
I purchased my second Infiniti there and and can say I was pretty upset at first with the sales manager Jason because he would rather lose a sale than to take $200 off the price. Even at the end of the month!! Smh but thankfully we made a deal and I absolutely love the car. Ask for Brandon if you're in the market for a car. He's a great salesman and very personable. I recommend this dealership if you want an Infiniti !!! 100%
This extra information was really helpful. My car was washed and I think vacuumed, and I was on my way! I'm glad that I still have warranty coverage on this car, but even if I didn't I'd be taking it here for any needed service. A great experience all around!
I did not have the pleasure of purchasing my G37s coupe from this dealership, but I have received the best care in the services department with J.R. He is fantastic and is able to work with me as I am still a student! Thanks again JR!
I thought the GM could have budged a bit more on the prices since we were considering purchasing 2 cars, but he didn't so we left with one. Either way, I love my new car and my husband and I didn't leave with that feeling of regret like we were forced into something we were unsure of, like many of our past car buying experiences.
I really enjoyed working with Ray Moore from JBA Infiniti. He was very kind, patient and knowledgeable. The whole car buying experience was enjoyable from start to finish. If you're looking to buy an Infiniti, I recommend you speak to Ray.
We always get assistance from JR. He always know us by name and always greats us with a smile. He is always willing to help and goes out of his way to satisfy his customers. He is one of the main reasons why we come all the way from silver spring to Ellicott city to get our car serviced.
Either way, I love my new car and my husband and I didn't leave with that feeling of regret like we were forced into something we were unsure of, like many of our past car buying experiences.
My hubby and I have been coming here for a while now to get my car serviced. I love their service here.
Always professional courteous service. Each time I utilize the service department the entire staff- JR, Ms Pleasant- (cashier) to the customer service team that drive customer vehicles. Keep up the good work. They value my time, money & patronage.
My salesman Charles was awesome!! He listened to what I wanted and didn't try to sell me something that I didn't need or want. He was patient and very informative. I will definitely return to this location if or better yet, when I decide to purchase another vehicle.
Service is stellar. From the valet to the service specialist and cashier, this team understands quality customer service.
We always get assistance from JR. He always know us by name and always greats us with a smile. He is always willing to help and goes out of his way to satisfy his customers. He is one of the main reasons why we come all the way from silver spring to Ellicott city to get our car serviced.
This extra information was really helpful. My car was washed and I think vacuumed, and I was on my way! I'm glad that I still have warranty coverage on this car, but even if I didn't I'd be taking it here for any needed service. A great experience all around!
He's a great salesman and very personable. I recommend this dealership if you want an Infiniti !!! 100%
I did not have the pleasure of purchasing my G37s coupe from this dealership, but I have received the best care in the services department with J.R. He is fantastic and is able to work with me as I am still a student! Thanks again JR!
Either way, I love my new car and my husband and I didn't leave with that feeling of regret like we were forced into something we were unsure of, like many of our past car buying experiences.
I really enjoyed working with Ray Moore from JBA Infiniti. He was very kind, patient and knowledgeable. The whole car buying experience was enjoyable from start to finish. If you're looking to buy an Infiniti, I recommend you speak to Ray.
Staff is always super friendly. We always get assistance from JR. He always know us by name and always greats us with a smile. He is always willing to help and goes out of his way to satisfy his customers. He is one of the main reasons why we come all the way from silver spring to Ellicott city to get our car serviced.
Even at the end of the month!! Smh but thankfully we made a deal and I absolutely love the car. Ask for Brandon if you're in the market for a car. He's a great salesman and very personable. I recommend this dealership if you want an Infiniti !!! 100%
This extra information was really helpful. My car was washed and I think vacuumed, and I was on my way! I'm glad that I still have warranty coverage on this car, but even if I didn't I'd be taking it here for any needed service. A great experience all around!
I did not have the pleasure of purchasing my G37s coupe from this dealership, but I have received the best care in the services department with J.R. He is fantastic and is able to work with me as I am still a student! Thanks again JR!
I love my new car and my husband and I didn't leave with that feeling of regret like we were forced into something we were unsure of, like many of our past car buying experiences.
Great place the staff and managers are great they are nice and kind and plesent to deal with I really recommend them to any that drives a Infini there so great
Working with the salesman, finance and other staff was a pleasant experience. Our sales guy, Anthony Crawford was very personable, honest and a joy to work with. This is our second Infiniti and we've been pleased with the level of service.
Always professional courteous service. Each time I utilize the service department the entire staff- JR, Ms Pleasant- (cashier) to the customer service team that drive customer vehicles. Keep up the good work. They value my time, money & patronage
been coming here for 3 years and JR was always the best. Always took care of me and definitely deserves a promotion /rqise for this hard work. I feel he works everyday! Very dedicated. Thanks a lot!
Great place the staff and managers are great they are nice and kind and plesent to deal with I really recommend them to any that drives a Infini there so great
My salesman Charles was awesome!! He listened to what I wanted and didn't try to sell me something that I didn't need or want. He was patient and very informative. I will definitely return to this location if or better yet, when I decide to purchase another vehicle.
Love this dealership!! I have nothing but excellent experiences every time I've been in there for service.
I love my new car and my husband and I didn't leave with that feeling of regret like we were forced into something we were unsure of, like many of our past car buying experiences.
I did not have the pleasure of purchasing my G37s coupe from this dealership, but I have received the best care in the services department with J.R. He is fantastic and is able to work with me as I am still a student! Thanks again JR!
My car was washed and I think vacuumed, and I was on my way! I'm glad that I still have warranty coverage on this car, but even if I didn't I'd be taking it here for any needed service. A great experience all around!
My hubby and I have been coming here for a while now to get my car serviced. I love their service here.
If you stop by JBA Infiniti ask for Jay! He is very knowledgeable about cars and will work with your budget.
Working with the salesman, finance and other staff was a pleasant experience. Our sales guy, Anthony Crawford was very personable, honest and a joy to work with. This is our second Infiniti and we've been pleased with the level of service.
Always professional courteous service. Each time I utilize the service department the entire staff- JR, Ms Pleasant- (cashier) to the customer service team that drive customer vehicles. Keep up the good work. They value my time, money & patronage.
I used to go to another Infiniti dealership for my required maintenance but I found out that JBA Infiniti charges almost 50% cheaper than other dealership for the same work. JR took good care of me. I'm very pleased with the service and will start bringing my SUV at JBA on my next and future service maintenance.
been coming here for 3 years and JR was always the best. Always took care of me and definitely deserves a promotion /rqise for this hard work. I feel he works everyday! Very dedicated. Thanks a lot!
My salesman Charles was awesome!! He listened to what I wanted and didn't try to sell me something that I didn't need or want. He was patient and very informative. I will definitely return to this location if or better yet, when I decide to purchase another vehicle.
Even at the end of the month!! Smh but thankfully we made a deal and I absolutely love the car. Ask for Brandon if you're in the market for a car. He's a great salesman and very personable. I recommend this dealership if you want an Infiniti !!! 100%

Reviews

from our CUSTOMERS near Cockeysville!

I received exceptional service from JR in the service department and my car is working as good as new. The owner of the Infiniti at Ellicott City was kind and I am very pleased with the all round great experience I have.
We’ve bought and serviced our 3 Infiniti’s with JBA for almost 20 years. The Service Dpt staff is amazing, and always takes very good care of us. Highly Recommended!
Bought the car from them on line, out of state. They were professionally and efficiently responsive and answered my questions and addressed my concerns. They negotiated a great price.

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